Last updated: October 16, 2026

These Terms apply to purchases and service requests made with Shoppex LLC, operating as PrintCove, Livonia, Michigan 48150, United States. Contact [email protected] with questions. Our Privacy Policy describes how we handle personal information. Nothing here limits consumer rights that cannot lawfully be waived.

Products, pricing, and acceptance

We offer personalized products, local printing and engraving, 3D-printed items, and selected partner-fulfilled products. A listing or consultation request is not a promise that every material, size, finish, or deadline is available. Prices are in US dollars unless expressly stated otherwise. Shipping, taxes, extra print locations, design services, and other agreed extras may be separate and will be shown or quoted before you commit to them.

A submitted order is subject to payment verification, artwork review where applicable, and product availability. We will contact you about a material error or unavailable item rather than substitute a materially different product without agreement. If we cannot accept or fulfill a paid order, we will refund the amount due for the affected unfulfilled work. Products marked as catalog previews are not currently available for online checkout.

Personalization and proofs

You are responsible for accurate names, spelling, sizes, quantities, shipping details, and usable files. If a proof is provided, production starts only after the requested approval. Review it carefully. Screen colors, material texture, print placement, and handmade or manufacturing tolerances may differ slightly from the finished product. We do not guarantee an exact match to a screen image. Changes after approval may require a revised price or schedule, which we will confirm with you.

Your designs and permissions

You retain your rights in your original artwork. You grant us and the production providers working on your order a limited permission to copy, adapt for production, and use it to evaluate, produce, and deliver that order. You must have the necessary rights to submitted text, logos, artwork, and photographs. We may decline unlawful, infringing, or unsafe requests. Public portfolio or advertising use of customer artwork requires separate permission.

Local services and customer-supplied items

Bring-your-own-item and bespoke requests begin with a consultation to discuss the item, desired result, suitability, cost, and timing. A request is not a confirmed appointment or an immediate production order. We confirm appointments separately. We may decline unsuitable or unsafe materials. Tell us about coatings, treatments, electronics, replacement value, and any existing damage. Testing and permanent printing or engraving can alter an item; the proposed process and any specific risks must be agreed before work begins. This does not remove responsibility for damage caused by our failure to exercise legally required care.

Production, shipping, pickup, and local delivery

PrintCove can arrange pickup and local delivery at any hour, including overnight, by prior confirmation. Local delivery is offered within 50 miles of our Livonia base. Same-day service depends on stock, artwork approval, order size, production capacity, travel, and an agreed time; it is not automatic for every item. Ask for confirmation before relying on an event deadline. Consultations have separately agreed times.

Partner-fulfilled products follow the partner’s production and shipping schedule and are not automatically eligible for local same-day service. Orders may arrive in separate packages. Estimates are not guaranteed unless we expressly agree otherwise. You are responsible for a complete delivery address; an address correction, refused package, or missed collection may create reasonable reshipping costs, which we will discuss first.

Changes, defects, returns, and refunds

Contact us promptly to request a change or cancellation. Once personalized production has started, changes or cancellation may no longer be possible. Because personalized goods are made to order, we generally do not accept change-of-mind returns or exchanges for a size you selected incorrectly, except where required by law or expressly agreed by us. Standard, non-personalized goods remain subject to any applicable cancellation and return rights.

If an item arrives damaged, defective, or materially different from the agreed order, email your order number, a description, and clear photographs as soon as possible, preferably within 30 days of delivery so that supplier claims can be handled promptly. This request does not shorten any statutory rights. Keep the packaging and do not return an item until we provide instructions. We will investigate and provide the repair, replacement, refund, or other remedy appropriate to the circumstances and applicable law. Approved refunds are issued to the original payment method where possible; provider processing times vary.

PrintCove Order Updates: SMS terms

When available and after your separate opt-in, our SMS program sends non-marketing updates about an order or requested service, including proof reminders, appointment confirmations, production, pickup, and delivery. Consent is optional and is not required to buy from us. The number of messages depends on your order and interactions. Message and data rates may apply.

Reply STOP to stop program messages. A single opt-out confirmation may follow. Reply HELP for assistance, or contact [email protected]. You can also contact us to withdraw consent or update your number. You must be authorized to use the number you provide. Carriers are not liable for delayed or undelivered messages. SMS is not a guaranteed or emergency communication channel; use email if an important update is missing.

Only an explicit, separate opt-in enrolls you; accepting these Terms or providing a checkout phone number does not enroll you. Order-update consent does not include promotional texts. We process mobile information as described in the SMS privacy section. SMS delivery will begin only after our messaging service and consent process are enabled.

Support and disputes

Contact us first so we can try to resolve a problem. Michigan law applies to the extent permitted by law, without displacing mandatory protections that apply where you live. We do not exclude liability where doing so would be unlawful. Future changes to these Terms will be dated above; the terms agreed for an existing order remain applicable unless a lawful change or a mutual agreement requires otherwise.